Digital Debt Collection - Cerf Solutions Pvt Ltd.

Improving Debt Recovery with Conversational Technology

CERF provides an enterprise grade solution that helps BFSI enterprises contact customers about
their outstanding debt repayments through digital channels and conversational technology
through various stages of debt collection including legal recovery.
In today’s fast-paced digital world, effective debt recovery requires a modern approach that
balances automation, personalized communication, and empathy. CERF’s digital debt collection
solution enhances recovery rates while maintaining positive customer relationships. Our
personalised content creation engine and managed services support along with an in-house
studio helps you create template based communication in sync with your existing processes and
send them at scale to individual customers simultaneously.

Psychology of Debt Collection

Successful debt recovery hinges on understanding and addressing the debtor’s emotional and
financial situation. By using personalized communication, collectors can reduce anxiety, increase
cooperation, and maintain a positive relationship, fostering long-term loyalty.

Stages of Debt Collection

Pre-Due Reminders: Pre-emptive contact content templates
Early Stage (0-30 Days): Empathetic delayed payment reminders
Machine Learning (ML)
Continuously improve chatbot performance based on interactions.
Cloud services integration
Leverage cloud platforms for scalability and reliability.
Open Al integration
Utilise advanced Al capabilities for smarter conversations
Seamless integration with apps and devices
Connect with existing databases and applications for a unified
experience.