BotG offers a sophisticated chatbot platform that enhances customer service by enabling the quick deployment of virtual assistants. These assistants are designed to provide efficient, accessible, and personalised customer interactions, streamlining communications across various channels like Instagram, Website, Whatsapp, Facebook, Telegram, Google Business, Viber and others.
We are a Low code and No code platform which utilizes intuitive flow builder to create complex chatbots quickly and easily.
Combine virtual assistants’ efficiency with live agents’ personal touch to deliver superior customer service.
Support multiple languages to serve customers worldwide, ensuring your business can expand its market presence effortlessly.
Implement your chatbots across multiple platforms, including major social media and business channels, ensuring consistent customer experiences everywhere.
Protect your customer data with end-to- end encryption, safeguarding against unauthorised access and breaches.
CERF’s Adaptive Multi-Factor Authentication empowers businesses and enterprises to give customers a secure and seamless way to execute transactions in an efficient and cost-effective manner. The solution enables enterprise clients to create time based OTPs, as well as deliver and validate those OTPs across multiple channels of communication that include but are not limited to SMS, Email, Flash Calls, WhatsApp and voice.
Especially created for BFSI lending enterprise clients to leverage digital communication channels and conversational AI technology to connect and engage with borrowers about their outstanding debt repayments and improve ROIs.The solution also provides AI based creation assistance as well as a large repository of templates that can be configured and customised. The solution has personalized and interactive pdf document distribution and omni-channel legal notice distribution and management system as integral modules to handle late stage legal communication with the borrowers.
BotG stands out by offering quick deployment, allowing businesses to set up chatbots within minutes and streamline their customer service operations. Its integrated communication system seamlessly blends automated and human interactions, optimizing customer engagement. With extended reach, BotG enables businesses to communicate with international customers in their preferred languages, breaking down language barriers. The platform also provides expandable solutions, allowing businesses to scale their service capabilities across multiple channels as they grow. Additionally, BotG prioritizes advanced security, ensuring the highest level of data protection with state-of-the-art security measures. All data is encrypted both at rest and in motion, guaranteeing a secure and reliable customer interaction experience.
BotG equips businesses to revolutionise their customer service operations, providing tools that enhance engagement, streamline support, and protect customer interactions. With BotG, elevate your customer service strategy to meet modern demands efficiently and securely.
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